Welcome to Thru' Customers Eyes
An undercover shopping service
What you think happens
and what actually happens can be two different things entirely!!!
Do you Know:
What is happening on the frontline of your business?
What experience your customers are having?
What your competitors are doing?
We, at Thru’ Customers Eyes, help you see what is really happening on the frontline of your business, online and offline, by identifying any problems of possible lost sales due to customer service or pricing variablity, through a customer’s perspective. This insight shows any opportunities to advance customer service for better financial outcomes.
So if you are a business who relies on frontline staff for your success and wants to –
- know if your customers are receiving that amazing service,
know whether the sales potential of every customer is maximized,
- convert more browsers into buyers,
increase customer retention and loyalty,
- boost the bottom line,
know if policies, rules, regulations, restrictions are correctly adhered to,
Then knowing what is working well and what is not can result in taking targeted action and:-
- giving that amazing customer experience,
- minimizing the risk of bad reviews,
- getting repeat business,
- converting browsers into buyers,
- increasing sales, and
- improving the bottom line.
We offer a cost effective way of recognising any customer services issues within your business or organization. It is a very small price to pay, compared to the possible cost of losing customers or having bad customer reviews.
Thru’ Customers Eyes works within the following areas:
retail – hospitality – leisure and restaurants – shopping centres – automotive – property developers – real estate – health – well-being and spas – libraries – recreation centres
Because they all rely on their frontline staff to make their business profitable and successful.
Our undercover shopping service
is a cost-effective solution
looking thru’ the eyes of your customers
The customer service levels of your staff
Their selling skills
Benchmarked against your expectations, policies & procedures
Our undercover shopping service is acost-effective solution
How WE CAN HELP YOUR BOTTOMLINE
Improve customer satisfaction
We can come in and help identify areas of concern, and help you to increase customer satisfaction.
Targeted Staff Training
By determining the problem areas, you can train your staff more effectively.
Monitor & Measure
Are you eager to move your business forward?
Do you know what is happening on the frontline of your business?
Complete our short survey to find out